Exceptional service with integrated helpdesk
Recurbox provides a customer service helpdesk that sits tightly within your customer and subscription data to empower teams to deliver outstanding support quickly.
Get Started
Customer Engagement
Offer support in ways that are convenient for your customers, so it's simple for them to get the answers they need.
Self-service
Create a knowledge base to assist your customers with solutions, freeing your service agents from engaging for most commonly asked queries.
Service desk
Recurbox's integrated service desk comes along with the self-service portal to allow customers to connect with your team through an intuitive interface.
Helpbot
Use Recurbox's AI-powered chatbot to resolve common customer questions and create service tickets right from the chatbot if deemed necessary.
Multiple support avenues
Did your customer reach out to you through phone call or email? Convert their concerns to support tickets in few simple steps.
Ticketing Management
Offer support in ways that are convenient for your customers, so it's simple for them to get the answers they need.
Unified View
View and track tickets that are coming from multiple channels under one unified workspace.
Smart Queuing
Assign priorities to the tickets and smart queuing ensures your team can jump into the higher priority incidents at first.
Ticket Assignment
Assign tickets to the right team based on categories, priorities, team's workload. Break down complex support tickets in child tasks, assign and track them separately.
Time bound resolution
Establish deadlines for ticket response and resolution based on different business hours, categories, priorities and ensure your team resolve tickets within set SLAs.
Support Team Management
Offer support in ways that are convenient for your customers, so it's simple for them to get the answers they need.
Team and Roles
Assign support agents to teams with designated accountability. Create roles to give team members access to the resources they need.
Easy Approval Flow
Send tickets to the authorities for approval for cases such as credit notes or refunds.
Monitoring
Monitor how efficiently tickets are moving throughout their lifecycle, identify potential bottlenecks, resolve them on time to avoid escalation.
Performance Report
We convert customer feedback into quantifiable data, which you can corroborate with the in-built monitoring tools to gauge your team's performance.
